SXC provides a range of support services to our customers and we have, over a number of years, built an enviable reputation for quality professional support for our software clients. These clients, from a cross section of industry and commerce, believe the highest level of support is an integral part of assuring service availability to business critical systems & applications - and put their trust in SXC. To help you meet your service level agreement SXC are committed to providing the very highest levels of support. The elements necessary to provide the required standard of quality response are key within our ethos;

Dedicated Support Team:

• Highly trained staff
• Who are business aware
• Relationship/people based approach

Easy Access 

• Support portal
• Telephone support line
• On-site problem resoltion service available 

 Professional procedures 

• Log management
• Automated alerting tools for problem escalation
• Managed access to software vendor
• Minimising delay maximising response